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Checkout Netflix Error Code and Why Netflix is not Working? Checkout Netflix Error Code and Why Netflix is not Working?
News | 09/24/2018

Checkout Netflix Error Code and Why Netflix is not Working?


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Why isn't Netflix working?

If you see an error code and suddenly your Netflix stops working, you may be facing a network connectivity issue, or an issue with your Netflix account or app, an issue with your device.

Example: You might see a black screen, or you might not be able to sign in.

If you’ve searched for an article but still can’t watch, check to see if Netflix has reported any service issues. Sometimes they might also face problems connecting to the internet, although it's pretty rare.

1. Restart your home network

ISP internet modem router devices

To successfully achieve this step, make sure the device is turned off and that all your home network equipments are unplugged for 30 seconds before you plug in all the devices one by one.

  • Turn off your device.
  • Now you need to unplug your modem (also the wireless router if they are separate) for 30 seconds.
  • After waiting for 30 secs you can connect all your devices one by one.
  • Switch on the power and make sure the lights on your modem and router are back to normal.
  • Turn your device back on and try Netflix again.

2. Connect your computer directly to your modem

Try to bypass the router, in case you are trying to connect using a wireless router that's attached to your modem and fail to connect even after restarting the devices. Doing which will help you to know the real cause behind the trouble by eliminating the wireless connectivity or the router as a possible cause.

  • Turn off your device.
  • Now you need to unplug your modem (also the wireless router if they are separate) for 30 seconds from the power supply.
  • After waiting for 30 secs you can connect your device directly into your modem via an Ethernet cable.
  • Turn on the power and make sure the lights on your modem are back to normal.
  • Turn your device back on and try Netflix again.

If this step resolved your issue and gets you streaming again:

If successfully connected to Netflix directly by bypassing your router through the modem, it's probably because the router itself is the cause of the problem. Contact those who are accountable to set up your home network and get your router settings re-configured.

If you're still not able to stream:

In case your device is directly connected to the modem and still fail to go online, you will have to contact your equipment provider to assure your internet services and modem are functioning accordingly.

If you were unable to complete this step:

We strongly suggest attempting to connect your computer directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

3. Restore your ISP's default settings

  • If you have changed your streaming device for custom connection settings, we recommend you restore the default internet settings used by the service provider.
  • If you connect using a Virtual Private Network, deactivate it and connect directly with your home internet.
  • If you have changed your streaming device settings to a custom DNS, reset the device to acquire DNS automatically.
  • If you are unsure how to complete any of these steps, reach out to your streaming device manufacturer for more assistance.

4. Improve your Wi-Fi signal

improve WiFi signal

  • If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:
  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

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5. Disable any VPN, proxy, or unblocker software

Disable any proxies, VPNs, or other software that might route your Internet traffic outside of your current region.

For best results, we also recommend ensuring your device's network settings are set to Automatic.

If you need assistance disconnecting from one of these services or restoring your connection's default settings, please contact your device manufacturer or internet service, provider.

6. Do you use a VPN or proxy for other reasons, such as for work or for privacy?

Because there is no reliable way for us to determine if a VPN or proxy is being used for legitimate purposes, any VPN or proxy use will prevent you from streaming Netflix. Please disable any VPN or proxy and try Netflix again.

Are you using an IPv6 connection?

Netflix supports any IPv6 connection that is natively provided to you by your ISP. Tunneling services that provide IPv6 over an IPv4 Network are not supported by Netflix and may trigger an error message.

7. Ensure your network supports streaming

If you are on a work, school, hotel, or hospital public Wi-Fi network:

Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.

Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite internet:

If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.

If you have followed and completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

 

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