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Home News How To Remove Fastsupport.com Scam From Computer? (Updated)
How To Remove Fastsupport.com Scam From Computer? (Updated) How To Remove Fastsupport.com Scam From Computer? (Updated)
News | 02/14/2018

How To Remove Fastsupport.com Scam From Computer? (Updated)


Lately, there seems to a flood of large number of online scams have started occurring with the assistance of a legitimate software service called Fastsupport.com and the tech help software tool they are using is called GoToAssist.exe.

What is Fastsupport.com Scam?

This service chiefly allows tech support operators to gain access to your PC and resolve different problems that you might have. However, cybercriminal seems to have been able to find a way to exploit Fastsupport.com and GoToAssist.exe for online scams. Down below, you will learn what the basic scheme of such scams is and what you need to be on the lookout for in order to avoid falling prey to this type of shady agendas.

The essence of the Fastsupport.com scam

Now, we do not know how many groups of people are conducting the Fastsupport.com/GoToAssist.exe scam, it might be just one single group of scammers or there might be several of them. Regardless, the methods seem to be relatively similar in the majority of instances. Here, we have tried to provide you with a general analysis of how this scam works.

Level 1

The Fastsupport.com scammers first need to establish some sort of contact with the targeted user. This might happen in different ways. For instance, you might have some issue with your PC and you might make a google search for the tech-support team that might be able to help you. However, some of the crooks behind the Fastsupport.com scheme seem to have managed to push their sites’ ratings up Google’s rating system meaning that many users might come across those sites while conducting searches relate to their issue. Some users who have been targeted by the scam even report that the scammers’ sites have been on the top of their Google search. Naturally, the first thing on would do is open the suggested result which would lead them directly to the cyber crook.

Another way that the scammers use in order to connect with potential victims is by utilizing browser hijacking programs and spamming victims with misleading pop-ups urging them to call a phone number and telling them that there’s some sort of issue with their PC while pretending to be representatives of some popular and legitimate company (such as Microsoft). If the user falls for the bait, the scam moves on to taking the next step which is to hijack and infect it and ask for money to restore the computer.

Also read- How To Remove Secoh-qad.exe Virus From Computer Easily?

Level 2

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Here’s where the Fastsupport.com service and the GoToAssist.exe program come into play. The targeted user is asked to visit this service’s site. Once there, the user is supposed to enter their name and a code that is provided to them by the scammer (note that in most cases, the online crook would be on the phone with their victim, “guiding” them through the process that is to follow while, as we said above, pretending to be a legitimate tech-support operator). Once the name and code have been entered, the user is prompted to download GoToAssist.exe – a software tool that while running provides remote access to the PC for the tech operator (in this case, the scammer). After the tool is downloaded and run on the PC, the customer would be prompted to allow the beginning of a session with the operator where the latter would gain access to the computer. If the victim agrees, Stage 3 is initiated.

Level 3

Once the crook has gained remote access through the Fastsupport.com service, they would typically download and install some other software on the targeted PC. According to user reports, the said software downloaded by the scammers has detected certain issues within the PC. This leads us to believe that whatever the crooks download is some sort of fake anti-malware program that is supposed to intimidate the scam’s victims by reporting detected malware or some other type of software-related issues.

Level 4

Once the (fake) warning about the malware/other problems inside the PC have been shown to the user, the scammer informs them that the only way to resolve the (non-existent) problem is to buy some license from them for some other program (or for the full version of the same program). This last stage is actually a very common practice that many cyber fraudsters use in order to trick users into buying some piece of questionable software that is probably not needed on the PC so that a certain issue with the computer can be resolved – an issue that has never really been there to begin with.

 Our advice for awareness from SCAMS

More experienced and tech-savvy users should usually have no problem recognizing the scam and shutting it down in its early stages. However, everybody can make a mistake from time to time, especially if you aren’t very well-oriented in the online world. In order to stay safe and make sure that you don’t fall for such scams, it is essential that you use your common sense and only trust people that can verify that they are who they claim to be. For instance, if someone calls you and claims that your PC is in danger and you need to do something about it, it doesn’t matter if this person claims that they work for Microsoft – they cannot verify that and, besides, no reputable software company would ever do that. Just stay smart and do not trust random people online just because they have told you that your machine needs fixing. Also, if you have recently been subjected to such a scam, we advise you to uninstall the GoToAssist.exe program in order to ensure that no one has unauthorized access to your PC. So far, we haven’t received any reports about stolen personal data or computers infected by malware as a result of this fraudulent scheme but it’s still better to be on the safe side and make sure that the crooks no longer have any kind of access to your computer.

Also read- How To Remove SIVApp Adware From Computer Easily?

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Tips to prevent Fastsupport.com Scam from entering your computer :

1. Enable your popup blocker: Pop-ups and ads in the websites are the most adoptable tactic used by cybercriminals or developers with the core intention to spread malicious programs. So, avoid clicking uncertain sites, software offers, pop-ups etc.

2. Keep your Windows Updated: To avoid such infections, we recommend that you should always keep your system updated through automatic windows update. By doing this you can keep your device free from virus. According to the survey, outdated/older versions of Windows operating system are an easy target.

3. Third-party installation: Try to avoid freeware download websites as they usually install bundled of software with any installer or stub file.

4. Regular Backup: Regular and periodical backup helps you to keep your data safe in case the system is infected by any kind of virus or any other infection. Thus always backup important files regularly on a cloud drive or an external hard drive.

5. Always have an Anti-Virus: Precaution is better than cure. We recommend that you install an antivirus like  McAfee or a good Malware Removal Tool like Download Free Virus Removal Tool

6. Install a powerful ad- blocker for  ChromeMozilla,and   IE.

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